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A series of regulations and precautions about sales and after-sales service

1、All screen products must be tested before installation to ensure the quality of the product, otherwise warranty responsibility will not be assumed.

2、All products subject to warranty must retain the complete original packaging, otherwise no warranty will be given.

3、When returning products, even if it is caused by non-quality problems, such as ordering the wrong specifications or customer dissatisfaction, etc., the complete original packaging must be retained.

4、Products that meet the return criteria will be returned to the customer's account in the form of a voucher.

5、After-sale time limit for all products is 6 months after the order is placed. Customers need to keep the spare parts and be ready to use the old and the new.

6、When filling in the after-sale list, you must fill in the list according to the rules and explain the reason of return in detail in order to provide efficient after-sale service.

7、If there is a risk problem with some uninstalled accessories, customers should contact customer service immediately, and after-sales service will be provided after receiving the returned goods staff confirms that it is not a man-made operation problem.

8、Customers shipped by post will receive the goods within 1-3 working days, if more than 3 working days are not delivered, you need to contact customer service to ship again, all products enjoy after-sales service.

As for QQSMART website's advantage is to provide high quality, favourable price, maximum discount and comprehensive product selection to enhance competitiveness.

 

Related document download:

      1. Chinese Return Checklist Form.xlsx

      2. Italian Return Checklist Form.xlsx